Art Charges - Camera ready black & white or vectored art should be submitted with your order. Unless you specify exact sizing and placement or state “use maximum size”, we will process at factory’s sole discretion. If touch-up, typesetting or other artwork is required it will be invoiced at a cost not to exceed $25(z) without notification. There is a $20(g) charge per color to color separate art. Customer requested revisions to completed artwork will be subject to a minimum revision charge of $20(g) and may require rescheduling of ship date. Normal production times stated in catalog apply after completed artwork is received and approved.
Copy Change Charges - There will be a $30(g) charge for each color that requires changing. If more than three lines of straight-line copy require changing, new screen charges will apply. If both item and copy are changed, new screen/setup charges will apply.
Distributor Overrun Charges - There will be a $3(z) handling charge, plus item and applicable shipping charges for distributor overruns.
Order Change Charges - All order changes must be submitted in writing within 24 hours of receipt of order. Order changes may be subject to a charge depending on the item ordered and the change required. Some changes, particularly a change in quantity, may not be possible to achieve without rescheduling ship date. Changes may not be made to Rush/Express orders or 48 hours prior to approximate ship date on all other orders.
Personalization Charges - Available on glass & ceramic items. Charge is $3.75(g) per name plus standard item charges and catalog minimums would apply. Please allow six weeks lead-time. For all Lasercrest items, see item description page for applicable charges.
PMS Charges - PMS color matches available, but not necessarily an exact match, for color matching there will be a fee of $30(g). Not all colors may be matched on all items.
Proof Charges - Black and white paper stat proof, fax paper proof, and email proof is available upon request for a fee of $15(g). Proofs will be scheduled for 3 days. If a proof is requested, production will not begin or be scheduled until the signed approval of the proof is returned to the factory. Once approved, order will be re-scheduled for normal production time. If you initiate art changes after a proof is sent, then additional charges will apply for each occurrence. We recommend a proof on any order where there might be a question concerning layout or copy. For product proof, item will be charged at end quantity price along with applicable screen charges. Once product proof is approved without changes, screen charges will be applied to full order. Product proofs with one color imprints will be scheduled for 5 working days. Sewn products and multicolor imprints will be scheduled for 10 working days. When placing an order that is date critical and a proof is required, ample time must be allowed for the proof production and approval process or rush charges may apply to full order.
Repeat Orders - There is no screen charge for the exact repeat (except on sublimation, Lasercrest & sewn product orders) of an order if ordered within the last two years. If it has been more than two years regular screen charges will apply and new artwork will need to be submitted. Setup charges for sublimation, Lasercrest & sewn items will apply in full.
Rush/Quickship Orders - Rush orders will be accepted as factory production schedule allows and must receive prior approval from factory. A rush charge will be assessed based on product, number of imprint colors and lead-time requested. You assume liability for accuracy of imprint, imprint colors and placement if time precludes you from doing a proof or spec sample. No changes are allowed. Quickship available for standard 1-color, 1 location imprints only. Add 30% additional charge (minimum $25). Maximum quantity is end quantity in the catalog. Quickship orders cannot be changed or cancelled. Proofs are not allowed on Quickship orders. Order/Art must be emailed to express@customcrest.com. Subject line must include distributor name, PO#, and Quickship. Order/Art must be received complete and ready for processing by 10am Central Time. Quickship service begins the day following receipt of order/art and credit approval. Production begins upon receipt of payment for cash customers. Art must be camera-ready to-size and sent in Adobe Illustrator format. A PDF of art layout should be sent for verification. FedEx is preferred carrier. Alternate carriers may delay shipping. No drop ships or special packaging allowed. Any required order clarification or failure to comply with any of these terms will delay shipping and disqualify your order from Quickship service.
Screen Conversion Charges - If the exact same design is used on a different item, there will be a $30(g) conversion charge per color. If both item and copy are changed, new screen charges will apply. Does not apply to sublimation or Lasercrest.
Screen Wash-Up Charges - A wash-up charge of $6.50(g) is effective for each change in ink color within a single order.
Spec Sample Charges - Spec samples are billed at standard screen charges per color plus item charges at Catalog End Quantity Pricing. Spec sample charges will be applied to screen charges on initial order if no change is made to artwork. Spec & Pre-Production samples will be scheduled for 5 days for one color imprints and 10 days for multicolor imprints & sewn items. Upon approval of a spec sample, your order will be scheduled for normal production time shown in catalog for that item. Because of differences in manufacturing conditions, a slight variation in imprint color and appearance between sample and production run is considered reasonable and must be considered acceptable in fulfilling your order.