live chat
Shipping Information

California Shipments/Proposition 65 - California does not recognize the Federal Standards, choosing instead to enforce its own standards as defined in the "Safe Drinking Water and Toxic Enforcement Act of 1986" often referred to as "Proposition 65". This legislation applies only to California and does not ban any product; it simply requires use of warning labels. Proposition 65 warning labels will be applied to the shipping carton at no cost for all shipments going into California with written instructions on the purchase order. If any distributor or end user knowingly or unknowingly sells product distributed into the state of California and does not inform CPI in advance, in writing, prior to production of the order, the distributor or end user will hold CPI harmless from all liability for alleged Proposition 65 violations. It is the distributor's responsibility to notify CPI in advance of shipments to California.

Drop or Split Shipment Charges - There is a $10(g) charge for each drop or split shipment after the first address shipped to. All orders must be shipped completely within 30 days of completion of the production run and orders will be invoiced in full at time of first shipment. Additional freight charges will be invoiced as incurred. Drop or split shipments must be in full case increments per location.

Freight Charges - All shipments are F.O.B. our factory in Belton unless factory states differently. Unless otherwise specified on you order, shipments will be shipped prepaid and the shipping charges added to your invoice. A 5% service charge along with additional shipping & handling fees will be included in shipping charges. Shipments added to a residential address will be subject to any service charges applicable from the carrier. Please state on your order if shipment is being sent to a residential address. Residential shipping fees will be invoiced separately if factory is not informed of residential delivery prior to shipping. Any accessorial charges not noted on PO will be charged separately-this includes, but is not limited to, inside delivery, address corrections, etc.  Any additional cost assigned to shipments by freight company due to address corrections or incorrect account numbers will be billed to distributor.

Freight Claims - For mug and glass shipments carried via UPS, Federal Express or FedEx Ground that are eligible for the Superbox, CPI will file claims only if the Superbox is ordered. Claims for freight adjustments, breakage or delays in transit must be filed with the carrier within 15 days. Freight carriers will not pay any claims for damages or shortages unless the delivery receipt is notated as such at the time of delivery. For UPS shipments, you must contact local UPS office at place of delivery for damage inspection prior to notifying factory. Factory will then process claims after the on-site inspection has been completed.

Freight Quotes - Freight estimates may be obtained by calling factory, but they are not guaranteed. Accordingly, all freight charges will be billed in full and are the responsibility of the buyer. Please allow 24 hours for all freight quotes. Customer must advise factory of any special requirement i.e., inside delivery, residential, floor loading etc., in order to acquire an accurate freight quote.

Inside Delivery - Must be specified on purchase order if anything other than delivery to dock or curbside is required and additional charges may be incurred as many freight companies will charge extra for this service.

Preferred Carriers - Choosing a carrier other than a preferred CPI carrier could result in a delay to your scheduled ship date as special carriers must be scheduled for pick-ups.

Shipping Weights - Weights shown in catalog, website, or other marketing material are approximations only (based on ground shipping). Shipping weights for items packed in oversized boxes may vary greatly from actual shipping weight. CPI is not responsible for differences in final freight charges versus ground estimates.

Special Shipment Charges - Any special packaging requests will be subject to additional charges and may increase production time. Please request a quote from the factory for any special packaging requirements. Insertions within our product or into package are available, but please call factory for a quote. Non-standard case packs will incur a charge of $5(z) per carton. However, we reserve the right to refuse any non-standard packing request or to adjust pricing according to your request.

Third Party & Collect Shipments - Collect shipments and shipments billed to a 3rd party account will be accepted with a valid account number and will incur a handling charge of $10(z) per shipment.

© Custom Crest, 2024. All rights reserved.
Powered by ArtworkservicesUSA